Frequently Asked Questions
Welcome to the Stitch Launch FAQ page. We're a Sydney-based custom embroidery business specialising in custom cap embroidery and custom embroidered caps for small businesses, tradies, cafés, mechanics, and sports teams across Australia. Whether you're curious about our minimum order requirements, turnaround time, or Australia-wide shipping options, you'll find clear answers below. If your question isn't listed, our friendly team is here to help—just reach out and we'll get back to you promptly.
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We offer low minimums starting from 1–5 caps depending on style, making it easy for small businesses and teams to get started.
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Yes. Every order includes a digital mockup preview. Production begins only after you approve the design.
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Turnaround depends on quantity, but most small to medium orders are completed within a few business days.
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All embroidery is completed in-house at our Sydney facility. We do not outsource production overseas.
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We accept PNG, JPG, and SVG files. High-resolution or vector files provide the best embroidery results.
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Yes. We deliver across Australia, with free shipping available on orders over 50 caps.
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Yes. Once your design is approved, we keep it on file for easy reorders.
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Yes. We can recommend the best cap style based on your logo, industry, and intended use.
Still Have Questions?
Our team is here to help. Upload your logo and receive a custom mockup before production begins.
Request Free MockupPrefer to speak directly? Call 0493 945 825.